The SPCA of Monterey County in Salinas, California, has been partnering with PetBridge for over six years. In that time, they have used PetBridge Pet Alerts to simplify their adoption process and help pets find loving homes more quickly. In this case study, we’ll explore their challenges, how PetBridge solved them, and the measurable benefits they’ve seen since implementation.
Before PetBridge, the SPCA of Monterey County faced a common problem: managing high volumes of inquiries from potential adopters. Many adopters have specific preferences; they may be searching for a certain breed, size, age, or temperament in a pet.
“We always received calls and emails from hopeful adopters who were looking for a specific breed or characteristic in a pet,” said the SPCA team.
Previously, the shelter used a manual system. Staff would call people on a waiting list one by one. If the first person didn’t answer or delayed in responding, the next person might miss out. This created frustration for adopters and added significant stress for staff, who spent more time managing lists than caring for animals.
The SPCA of Monterey County ultimately chose PetBridge for its streamlined system and ability to reduce human error. PetBridge automates the alert process. Once a pet is available for adoption, emails and text notifications are automatically sent to potential adopters who match that pet’s characteristics.
“PetBridge offered a great system with a solution to this time-consuming and often emotional problem,” said the SPCA team.
Automation eliminated the need for constant list maintenance and allowed staff to focus on what matters most: the animals in their care.
The SPCA of Monterey County has experienced several significant benefits since implementing PetBridge:
With Pet Alerts, pets are often adopted within hours or even minutes of being listed. In contrast, before PetBridge, the adoption process could take days or even weeks. This faster turnaround means more pets find loving homes quickly.
Staff no longer spend hours managing waiting lists and contacting adopters manually. Instead, they can dedicate more time to animal care, enrichment, and health, improving the overall welfare of the pets.
Adopters receive notifications in real-time about pets that match their preferences. This ensures a fair, transparent system and keeps adopters engaged and satisfied.
One of the most measurable improvements has been the reduction in the overall length of stay for pets. The SPCA team reports that pets now spend only a few days at the shelter on average, compared to weeks before PetBridge.
“While we never put time limits on the pets in our care, it is always nice to see them go to their new forever home quickly, and PetBridge helps with that!”
For shelters and rescues looking to streamline their adoption process, PetBridge is a proven solution. The SPCA of Monterey County highly recommends it.
“Do it! It saves time, it saves money, and — by far most important — it helps pets find homes, which is what all of this is about,” said the SPCA team.
PetBridge offers more than just Pet Alerts. Shelters can also leverage additional features in their shelter software to manage adoptions, donor communications, and more.
PetBridge is a leading provider of shelter software solutions that simplify adoption workflows and connect animals with the right adopters faster. With features like automated Pet Alerts, real-time notifications, and customizable adoption lists, PetBridge empowers shelters to focus on what matters most: giving pets the loving homes they deserve.
If your shelter or rescue is looking for software solutions like Pet Alerts, contact PetBridge today. Learn how our platform can save your team time, reduce stress, and help pets find forever homes faster.
Contact us today to see how PetBridge can work for your shelter.
